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Director, ServiceNow


As a Cyber Strategy & Management Director – ServiceNow, you will get the opportunity to grow and contribute to our clients’ business needs by applying a collection of information and cybersecurity capabilities, including security and privacy, strategy, governance, IT risk, security testing, technology implementation/operations, cybercrime and breach response for the Cybersecurity & Privacy Practice – all with the resources, environment, and support to help you excel.

From day one, you’ll be empowered by the greater Risk team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently.


Your day-to-day may include:

  • Partner and collaborate with Business Stakeholders to create innovative solutions leveraging ServiceNow’s Integrated Risk Management Solutions
  • Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs
  • Hands-on development of ServiceNow Integrated Risk Management solution
  • Design and modify ServiceNow forms, workflows, scripts, transform maps, reports, dashboards, and business rules
  • Assist clients in developing and implementation ServiceNow use cases and solution integration with upstream and downstream solutions using API calls, including integration components (SSO, LDAP, e.g.) and web technologies (XML, HTML, JavaScript, and Web Services)
  • Participate in clients call as Security SME; provide solutions best fitted to the requirement and in line with the industry best practices.
  • Ability to consider non-traditional approaches to solve traditional security challenges
  • Designing and deployment of enterprise software solutions, including on-site implementations and cloud-based capabilities
  • Communicate (verbally and in writing) externally with clients and internally with all levels of the organization to successfully accomplish objectives portraying knowledge and confidence
  • Maintain a good working relationship with clients and work effectively with client management and staff at all levels to gather information and perform services
  • Participate in professional development activities and training sessions on regular basis
  • Manage the team comprising of seniors and associates and maintain professionalism across team
  • Other duties as assigned

You have the following technical skills and qualifications:

  • Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field is required
  • Minimum 10 years of related cybersecurity experience in a similar consulting practice or function
  • CISSP, CISM, ISACA, CRISC, ServiceNow Integrated Risk Management (IRM) Implementer, ServiceNow Security Operations (SecOps) Security Incident Response, Specialist level ServiceNow certification or other related certifications required
  • Demonstrated working knowledge of various standards and guidelines such as ISO, NIST, COBIT and others
  • Experience with GRC platform, ServiceNow, required
  • Expert in the ServiceNow IRM implementation, leading ServiceNow design, configuration, implementation, and rollout.
  • Familiarity with ServiceNow Performance Analytics is a plus
  • Familiarity with IT Asset Management solutions is a plus
  • Expert-level proficiency in Microsoft Office Suite, specifically Microsoft Word and Microsoft Power Point
  • Exceptional client service, communication, analytical, organizational and project management skills
  • Can travel as needed